Senior Technical Specialist (MAD-DM-TX)

COMPANY: Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL: Up to 20% (domestically and internationally)

REMOTE WORK: Customer Hybrid (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE: $87,500 - $120,312 annually

This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Technical Specialist (STS) is responsible for documentation, training, expertise, and guidance as applied to the instrument base that is assigned within the service organization. The STS role works closely with other Technical Specialists and New Products Engineers to transition new products to field operations. The STS can expect to travel to Japan to learn new instruments introduced by the factory, support the development of training and service documentation, support implementation of field service projects related to the equipment, and ultimately interface with the factory on all problems or issues with regard to the assigned equipment.

Although the STS reports to a Service Manager, they also work closely with HTA and Hitachi High-Tech (HHT) technical departments and the national service organization as a whole. HTA’s management team will establish plans and priorities for STS engineers to follow which could include temporary reassignment to the Product Support/Technical Support Group as necessary to accomplish divisional or department objectives.

PRIMARY RESPONSIBILITIES

Interface with on-site service engineers in the troubleshooting and resolution of more complex problems requiring advanced levels of knowledge and experience

Provide local support to customers in his/her area as necessary and decided by their management

Work with NPI Engineers as necessary

Conduct ongoing on-the-job (OJT) and classroom training, as required

Act as a lead engineer in the first-time installation of newly introduced instruments, ensuring that proper techniques and procedures are passed to the local service personnel installing the instruments

Supply proper communications and reports to the factory design group regarding problems and issues seen by the HTA Service Department

Maintain the highest possible technical knowledge level for the assigned instruments

Willingness to work weekends, nights, or other shifts as assigned to meet customer and/or company business needs

Travel domestically and overseas, as necessary to perform position responsibilities

Work with multifunctional groups towards completion of a common goal

Participate in the administration of the service department by working with special assignments that require technical input. (i.e. spare parts selection, training programs, service procedures, etc.)

Maintain appropriate records of all work performed and training received

Comply and adhere to company policies

Complete assigned OJT, with the goal of process certification

Manage and maintain any traveling inventory according to department policy and procedure

Protect and maintain company property. (i.e. travel inventory, company car, test equipment, tools, computers, etc.)

Provide preventive maintenance and emergency service on the equipment within the assigned territory or assigned customer

Set and keep appropriate schedules for service on the assigned equipment

Install and test the assigned equipment at the customer site

Train less experienced engineers via OJT and classroom training

Perform other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

AS degree in electronics or relevant field (BS degree in Electronics Engineering or relevant field preferred)

BSEET (or equivalent) certification – or - ASEET (or equivalent) certification plus two additional years of related experience beyond required experience listed below

EXPERIENCE and TRAVEL REQUIREMENTS

One (1) year of experience as a Technical Specialist at HTA
Five (5) years of direct field service experience at HTA
Knowledge of analog and digital circuitry as applied to our equipment
Experience using digital volt meters, oscilloscopes, hand tools, and computers
Basic understanding of Physics and Chemistry
Experience disassembling and assembling intricate parts as related to selected instruments
Knowledge of analog and digital circuitry as applied to our equipment
Requires equipment specific operational skills
Requires experience disassembling and assembling intricate parts
20% average international and domestic travel
SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS
Strong work ethic (timely, prepared, punctual, etc.)
Strong verbal and written communication skills
Ability to effectively communicate information to customers and managers regarding service activities and schedules
Ability to work without instructions
Ability to complete system installation including Advanced Customer Training
Ability to provide Room Surveys
Ability to provide technical supervision and guidance to other Field Service Engineers
Ability to supervise the work schedule of other Field Service Engineers
Ability to communicate with peer engineers and factory personnel to solve extremely complex service calls
Ability to solve extremely complex problems utilizing independent actions and a high degree of initiative
Ability to prepare documentation for OJT or classroom training
Ability to work on assignments that are complex utilizing considerable judgment and initiative
Ability to give training classes or OJT on complex system theory to both field service engineers and customers
Ability to work from schematics using various test equipment and mathematical calculations specific to electronics is required
Ability to effectively interface with customers, both internal and external
Solid electronics and mechanical skills are required
Ability to train less experienced engineers in OJT and classroom environments
Ability to perform new support functions as assigned
Ability to fill the role of a leader in the department
Must have and retain valid driver’s license in resident State. Must be able to be insured by our insurance carrier
Must be eligible for and receive company credit card
Portray professionalism and pride in appearance while conforming to company dress policy
Complete assigned formal training with a grade of 70% or better on all tests

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com