Merchant Onboarding Operator

Key Responsibilities

Merchant Lifecycle Management

Execute end-to-end merchant onboarding across all relevant business systems.

Process merchant information updates and decommissioning requests in accordance with internal protocols.

Ensure all merchant data is accurately captured and maintained.

Operational Support

Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).

Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.

Conduct checklist-based verification for financial data accuracy.

Issue Resolution & Collaboration

Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.

Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.

Reporting & Collaboration

Direct reporting line to the Service Operations Manager – Malaysia.

Cross-functional collaboration with Implementation and Customer Care teams.

Candidate Profile

Education & Experience

To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage

Bachelor’s degree in business administration, Management, Accounting, or a related field.

Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.

Technical & Professional Skills

High level of accuracy in data entry and information management.

Proficient in Microsoft Office applications, particularly Excel and Outlook.

Strong written and verbal communication skills.

Ability to manage multiple tasks and prioritize effectively.

Analytical mindset with sound problem-solving capabilities.

Professional demeanor with the ability to build and maintain effective working relationships.