The Montage Accessories Co. Ltd. logo

Customer Service Agent

The Montage Accessories Co. Ltd. · Philippines, PH · 3 months ago

Responsibilities for the role

  • Handling tickets from start to finish utilizing various tools
  • Expediting of other agent tickets and following up when necessary
  • Providing excellent, empathetic, and effective customer service
  • Can speak up and notify leads of any issues or questions
  • Ability to handle upwards of 40+ tickets per day
  • CSAT quality of 95% or higher
  • Responding to tickets within 4-24 hours for initial and follow up responses

Handling Chats/Phone Calls

  • Good attendance
  • Creating SOP's and building efficiencies within work flows
  • Possible leading of internal projects
  • Possible second shift opportunities
  • Possible weekend shift (ie. Wednesday – Sunday)

Requirements for the role

  • Knowledge of Zendesk CRM platform, Microsoft Excel, Word, Sharepoint and Outlook
  • 2 years+ of customer service experience - ecommerce experience a plus
  • Ability to multitask
  • A natural ability to de- escalate challenging requests/customers
  • Ability to communicate well verbally and written
  • Ability to speak and present in larger groups
  • Strong attention to detail and organizational skills
  • Strong ability to be proactive
  • Exceptional time management Skills
  • Remote work arrangement

Headquarters

Philippines

Work Location

remote

Job Category

Customer Success

Application Deadline

Not specified

Job Type

Full Time

Experience Level

entry-level

Application Method

Apply via Website

Salary

Not specified

Quick Search The Montage Accessories Co. Ltd. Company in Philippines

Related Jobs

No related jobs found