ITSM Atlassian Consultant

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty-plus years and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

• A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with a world-class group of experts to execute meaningful projects.
• Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment.
• ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters.

Visit our website to learn more and become a part of our Rocketeer Nation.

As part of our Crew Member ITSM Atlassian Consultant program, you bring specialized knowledge and hands-on expertise to ensure the technical success of platform administration and operations, incident management, governance and continuous improvement, and reliability.

Beyond implementation, the ITSM Atlassian Consultant acts as a Subject Matter Expert, offering guidance on specific technologies, products, or platforms like Jira, Confluence or Jira Service Management. They are key in Solution Design, collaborating with stakeholders to develop solutions that align with both business needs and technical requirements. This role also involves proactive troubleshooting and problem-solving for any technical issues that arise, alongside dedicated knowledge transfer through training, documentation, and best practices to empower customer teams.

The ITSM Consultant works in close collaboration with Project Managers, Solution Architects, and customer teams, ensuring quality assurance by meeting defined specifications and standards. They will also undertake ad-hoc assignments and duties as required to support project objectives and overall technical excellence.

What you’ll be doing 💪

• Support the technical implementation, configuration, customization, and deployment of solutions.
• Provide specialized knowledge and guidance as a Subject Matter Expert on relevant technologies, products, or platforms
• Collaborate with stakeholders to design solutions that meet defined business needs and technical requirements
• Proactively identify, analyze, and resolve technical issues throughout the project lifecycle
• Facilitate knowledge transfer by delivering training, documentation, and best practices to customer teams
• Work closely with Project Managers, Solution Architects, and customer teams to ensure project alignment and successful delivery
• Ensure all technical deliverables meet defined specifications, standards, and quality benchmarks
• Perform other technical duties and assignments to support project objectives and ensure overall technical success

What you’ll bring to the table 🧑‍💻

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• A minimum of 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position
• Proven track record in implementing solutions, including installations, upgrades, workshops, integrations, and training for Atlassian products (Jira, Confluence, JSM, etc)
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Knowledge of cloud technologies

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the selection team and the executive of the area.

Become a Crew Member. Join us in enabling global companies to take off.

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.