Refunder

Who we are
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
We are looking for a Refunder for a part-time and fixed-term position to strengthen our Helsinki Airport Refund team from June to September 2026. The working hours in this role will be between 14 to 28 hours per week, meaning two to four shifts per week. As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Finland at Helsinki Airport.
What You’ll Do
Refunder is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.
Our Refund offices at the airport operate from Monday to Sunday from early morning to late evening. We are looking for someone who can work between 9 am to 10 pm during weekdays and weekends.
Main duties and responsibilities
As a Refunder you will be:
Reviewing tax free forms for completeness, accuracy and compliance
Applying good judgement and making on spot decisions on tax refund eligibility
Controlling Travellers’ export of goods
Processing customer payment transactions for eligible customers
Following the Fraud Prevention and security policies
Delivering professional customer experience with various Travellers
Observing Global Blue policies, guidelines and preparing reports and statistics
Supporting Sales team in improving issuing quality by giving feedback on anomalies
Promoting locally agreed Global Blue initiatives
Other office tasks
Preferrable skills and competencies
Fluency in English and some knowledge of Finnish
Other languages are beneficial e.g. Chinese, Japanese or Korean
Dedication to customer service and providing the best possible customer experience
Ability to work under pressure
Positive attitude towards colleagues & good team player
Trustworthy to manage GDPR related data and customer payment transactions
Experienced in using of Microsoft Office software
Clean criminal record as per Airport requirements
Experience
Preferably with 1-2 years of work experience in customer service roles.
How to apply?
If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate. At Global Blue we follow Commercial Sector Collective Agreement and salary is determined according to it.
At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.
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