Sr. Partner Account Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Drive the growth and success of strategic regional and alliance partnerships across Colombia, the Andean region, Central America, and the Caribbean. This role owns the end to end partner strategy, from building joint business plans to executing high impact go to market initiatives that generate pipeline and accelerate revenue across a multi country landscape. You will operate at the intersection of sales, partnerships, and customer success, influencing how organizations deliver better customer experiences at scale. At Genesys, we focus on helping organizations create meaningful customer and employee experiences through AI powered solutions, and this role plays a critical part in bringing that vision to life through a high performing partner ecosystem. You will collaborate closely with internal leaders and partner executives across NOLA and the Andean region to shape growth strategies, unlock new market opportunities, and drive measurable business outcomes.
Key Responsibilities:
Lead the development and execution of joint business plans with regional and alliance partners across Colombia, Ecuador, Central America, and the Caribbean
Build and scale partner pipeline by driving co selling strategies, demand generation initiatives, and industry specific solutions across multiple markets
Own pipeline performance and bookings aligned to partner strategies, ensuring consistent delivery against revenue targets across the region
Drive adoption of Genesys Cloud solutions by influencing partner sales motions and enabling partner teams to position value effectively
Establish executive level relationships with partner stakeholders to align on regional priorities and accelerate joint outcomes
Design and implement go to market programs that increase partner capability, certification growth, and solution readiness across diverse markets
Monitor and communicate performance metrics, providing clear insights to leadership on program effectiveness and growth opportunities
Collaborate cross functionally with sales, pre sales, marketing, and partner teams to align execution and maximize regional impact
Expand partner capabilities by enabling vendor agnostic leaders and strengthening technical and commercial competencies
Required Qualifications:
Proven experience working with and through regional partners and alliances, with a strong record of driving revenue growth across multi country environments
Demonstrated ability to build and scale partner ecosystems within the software or SaaS industry
Strong experience leading cross functional go to market initiatives involving multiple stakeholders
Ability to manage complex stakeholder environments and influence decision making across organizations
Excellent written and verbal communication skills, with the ability to present complex ideas clearly
Professional fluency in English required, with the ability to collaborate effectively across NOLA, Andean, Central America, and Caribbean regions
Experience operating in a matrixed organization and navigating competing priorities effectively
Strong strategic thinking combined with execution discipline and accountability for results
Ability to analyze performance metrics, identify gaps, and implement corrective actions
Preferred Qualifications:
Experience working with cloud based customer experience platforms or enterprise SaaS solutions
Background in building industry specific partner solutions or offerings
Experience engaging with senior executives and leading cross company initiatives
Familiarity with partner enablement programs, certifications, and capability development strategies
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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