J-CPT-10507 Program Specialist

Job OpeningsJ-CPT-10507 Program Specialist

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Title

Independent Contractor – Program Specialist (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The Program Specialist is a data-driven role responsible for managing, analyzing, and validating data within the company’s CRM and reporting systems. This individual will work deeply in data daily pulling reports, auditing exports, identifying discrepancies, and ensuring accuracy across sales programs, campaigns, and dealer information. The role requires strong analytical skills, attention to detail, and advanced proficiency in Microsoft Excel.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks

Key Responsibilities

• Review and audit CRM data exports to identify and resolve blank or incomplete fields related to:
• Sales data
• Campaigns
• Dealer locations
• Perform regular data quality checks, including:
• Dealer routing validations
• Unassigned record checks
• Vendor targeting accuracy reviews
• Create and maintain geographic maps and visual representations to support program planning and analysis
• Generate, analyze, and distribute standardized lead and performance reports to internal teams on a recurring basis
• Utilize Microsoft Excel daily to manipulate and analyze data, including:
• VLOOKUP/XLOOKUP
• Pivot Tables
• Data formatting and cleanup

Additional Responsibilities Based on Role Scope

• Pull reports and exports from CRM software and internal systems to support business operations and decision-making
• Analyze large datasets to identify trends, anomalies, and discrepancies
• Investigate and troubleshoot data inconsistencies, working cross-functionally to correct issues at the source
• Document recurring data issues, processes, and reporting standards to improve efficiency and consistency
• Support internal stakeholders by responding to ad hoc data requests and providing insights as needed
• Assist in improving reporting workflows, automation, and data organization within Excel and the CRM

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Advanced proficiency in Microsoft Excel
• Experience working with CRM systems and data exports
• Ability to manage and interpret large datasets
• Comfortable working independently in a data-heavy environment
• Strong organizational and communication skills

Work Schedule

Contracted Hours per Week: 40 Hours

Scheduled Working Days: Monday through Friday

Daily Working Time: 9:00 AM to 5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement
• Role Summary & Requirements

REQUIRED SERVICE: Business Support

REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level

Contracted Hours per Week: 40 hours/week

Daily Working Time: 9am to 5pm EST

Scheduled Working Days: Monday-Friday

REPORTING TO/POC: To Be Determined

Number of VAs: 1

GENDER PREFERENCE: None

LANGUAGES SPOKEN/PREFERENCE: English

ACCENT PREFERENCE: Near Native

REGION PREFERENCES

What we offer

Competitive rates

Weekly payments

Various open roles are available

Free training and upskilling

Constant support and guidance

A vibrant community always ready to support you

And more!