Sr. AI Automation Engineer

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology.

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Responsibilities

-
Identify high-friction workflows and replace them with AI-driven automation systems
-
Design, build, and deploy AI agents and automation pipelines across business functions
-
Redesign workflows to transition from human-assisted to fully automated execution where viable
-
Integrate AI systems with internal platforms such as CRM, analytics, and support tools
-
Develop RAG-based knowledge systems and internal copilots to improve access to information
-
Rapidly prototype, test, and deploy production-grade AI solutions
-
Define KPIs and measure the impact of automation and AI initiatives
-
Optimize systems for performance, cost efficiency, and scalability

Minimum Qualifications

-
Bachelor’s degree in computer science, engineering, or related field, or equivalent practical experience
-
5+ years of experience deploying AI/ML systems in production environments
-
Strong experience with LLMs, RAG architectures, vector databases, and agent frameworks
-
Proficiency in Python or similar programming languages and strong software engineering fundamentals (APIs, system design, scalability)
-
Experience integrating AI systems into enterprise tools and workflows
-
Familiarity with automation/orchestration tools and evaluation frameworks
-
Strong analytical and problem-solving skills with a metrics-driven mindset
-
Ability to operate with high execution velocity from prototype to production