Technical Account Executive, Observability

About SigNoz

SigNoz is an open-source observability platform that helps developers monitor, trace, and debug their applications fast. Today we serve users in 30+ countries, have 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors—all while operating as a fully remote, globally distributed team. We’re YC-backed and supported by leading Bay-Area VCs.

About the Role

This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to CS to manage, you should stop reading now.

You'll own deals from first conversation to making the customer successful — running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.

We're looking for someone who is

• Technical enough to help customers with observability - you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
• Product-minded to feed intelligence back to teams - you'll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
• Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.

Who would be a good fit

• 2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
• Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
• Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
• Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.

Who may not be a good fit

• People who prefer taking someone with you to every customer meeting.
• People who struggle with technical writing or documentation