System Administrator

IBMC is currently hiring a System Administrator for one of our sister companies operating in the SaaS industry . This role is ideal for someone who enjoys managing systems, supporting internal teams, and continuously improving workflows through technology.

As a System Administrator, you will play a key role in maintaining the stability, security, and efficiency of our internal tools and systems, while supporting a growing, fast-paced team.

Key Responsibilities

System Administration & Maintenance

• Administer, configure, and maintain internal tools such as Slack, Jira, Confluence, Tability, Google Workspace, SignNow, Fireflies, Metabase, and Triple Whale.
• Manage user accounts, roles, access permissions, and security policies across all systems.
• Ensure system availability, performance, and reliability by proactively identifying and resolving technical issues.
• Support onboarding and offboarding processes, including tool access and system setup.

Technical Support & Collaboration

• Provide technical support to internal teams, including troubleshooting access, configuration, and usage issues.
• Collaborate with cross-functional teams to improve workflows, integrations, and tool adoption.
• Document system configurations, processes, and best practices in Confluence.

Monitoring & Compliance

• Monitor system usage, security alerts, and compliance with internal IT policies.
• Assist with system audits, upgrades, and evaluations.
• Manage hosting and domain-related configurations, including Hostinger.

Process Improvement & Automation

• Identify opportunities to streamline workflows and optimize system integrations.
• Support automation initiatives to reduce manual operational tasks.
• Maintain accurate documentation and provide guidance or training to team members when needed.

Requirements

• 1–2 years of experience as a System Administrator, IT Administrator, or in a similar role.
• Hands-on experience managing ERP and SaaS tools.
• Hands-on experience with Slack, Jira, and Google Workspace.
• Strong understanding of user access management, roles, and security best practices.
• Excellent problem-solving skills with strong attention to detail and a proactive mindset.
• Strong communication skills, with the ability to support non-technical users.
• Ability to manage multiple systems independently.

Nice to Have

• Experience with system integrations and automation.
• Familiarity with data privacy, security, and compliance standards.
• Experience supporting remote-first or fast-growing teams.
• Experience with analytics or reporting tools such as Metabase and Triple Whale.
• Familiarity with e-signature tools (SignNow) and meeting intelligence tools (Fireflies).
• Basic knowledge of hosting, domains, and server management (Hostinger is a plus).