Senior Manager, Deliveries Marketplace

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Marketplace team supports Deliveries teams across countries in managing driver supply, consumer pricing, and marketplace strategy. You'll work with datasets and analytics to derive insights and create solutions that improve business outcomes. The team manages marketplace products and is accountable for marketplace health and performance. Working in a hybrid Regional + Country model, you'll anchor the cross-country agenda, set frameworks, and lead conceptual thinking for regional priorities while working with local country leadership. You'll own your strategic impact across markets.

Get to Know the Role

This is a Senior Manager role reporting into the Head of Deliveries Marketplace and is based onsite at Grab Bangkok office. You'll define, lead, and own the health and strategic direction of the Deliveries Marketplace (GrabFood, GrabExpress, and GrabMart). You'll combine analytical rigour with business strategy and influence executive-level stakeholders. You'll lead the Regional Marketplace mandate to set strategy, design solutions, and drive cross-country marketplace performance.

Key ownership areas include

Defining and designing the cross-country strategy for delivery-partner supply health, productivity, quality, and retention
Owning the regional consumer pricing frameworks to maximize growth and profitability across multiple markets
Leading cross-country strategic projects focused on service quality and platform reliability
Potential path towards leading a country marketplace
The Critical Tasks You will Perform

You'll

Define and own the long-term strategic vision for consumer pricing and marketplace mechanics across multiple verticals, ensuring alignment with business growth targets and profitability goals

Design, champion, and iterate regional frameworks for delivery-partner engagement models and incentive structures to ensure optimal acquisition, retention, and cost-efficiency across markets

Lead strategic initiatives to improve platform reliability and service quality, working with cross-functional teams to implement solutions that enhance the user experience

Conceptualise and design new fulfilment-related algorithms (e.g., batching, allocation) in collaboration with Product and Data Science teams to maximise regional performance

Serve as a thought partner to regional Product teams, influencing the long-term product roadmap based on marketplace needs and strategic priorities

Interpret marketplace performance metrics and communicate findings to executive stakeholders, translating analytics into data-driven recommendations that inform major business decisions

Manage, develop, and mentor team members, providing guidance on analytical approaches and strategic thinking

Qualifications

What Essential Skills You will Need
At least 6 years of experience in strategic consulting, product management at a tech company, or a related field requiring data-informed decision-making
Experience using AI productivity tools (e.g., Cursor) to accelerate analysis and solution development
Experience driving P&L impact through strategic projects, with measurable outcomes in revenue growth, cost reduction, or efficiency improvements
Experience designing and implementing pricing frameworks or incentive structures in a multi-market environment
Experience leading projects across multiple business lines or countries, managing stakeholders with competing priorities
Experience presenting findings to C-level executives and influencing business decisions based on data-driven recommendations
Experience managing and mentoring a team of 2 or more people, with responsibility for their professional development and performance
You can articulate strategic visions and technical concepts to both technical and non-technical audiences

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer

We have your back with Term Life Insurance and comprehensive Medical Insurance.

With GrabFlex, create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.