IT Support Coordinator

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance.

Responsibilities

• Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
• Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
• Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
• Help evaluate new systems and services that can make our organization more efficient and secure.
• Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
• Contribute to larger IT projects to improve our end-user experience.

Qualifications

• Associates degree and or tech certifications preferred.
• 2-4 years of experience in a tier 1 IT helpdesk position required.
• In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.
• Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
• Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
• Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.
• Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.