Customer Support Agent

ABOUT MINDLY

Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article https://en.ain.ua/2024/01/16/mindly-raises-a-2m-seed-round-while-growing-rapidly/.

WHY IS THIS INTERESTING?

• Join a fast-growing, #1 product in its niche
• High level of autonomy — we put a lot of trust in our team
• We don't have "just executors" — our entire growth team collaborates to launch, test, and scale ideas that make an impact.

YOUR RESPONSIBILITIES

• Provide timely, empathetic, and personalized support to platform users (primarily customers);
• Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
• Ensure a positive user experience while resolving customer inquiries;
• Turn user feedback into valuable insights for other teams, helping shape and improve the product.

YOUR SKILLS

• Experience working as a Customer Support, Customer Success, or in a related role;
• Native-level Ukrainian and English proficiency at C1+ level;
• Empathy and the ability to build trusting relationships with users;
• Initiative in solving not only existing customer issues but also preventing potential ones;
• Curiosity and enthusiasm for solving non-standard challenges.

HOW WE GET THINGS DONE?

Remote-first, but ideally, you should be in the CET or EET time zone

HOW DO WE UNWIND?

We offer our team 20 days of paid vacation (we’re flexible with days off :))

WHAT DO WE OFFER?

• A fast-growing product company where you are a key part of our success
• Competitive salary
• Therapy on Mindly
• A strong team of A-players

CANDIDATE JOURNEY

• Screening interview with Recruiter
• Test task
• Interview with Customer Support Lead
• Final Interview with co-founders
• Offer 🎉

OUR VALUES

• Honesty and transparency: always tell the truth, no matter what it is
• Empathy and understanding: treat others the way you want to be treated