Sales Operations Manager

GC AI https://gc.ai/ is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.

More than 1,700 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.

We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation) https://gc.ai/blog/gc-ai-raises-60-million-series-b-to-give-every-company-a-legal-advantage, and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.

ABOUT THE ROLE

We are seeking a Sales Operations Manager to blend CRM administration, forecasting discipline, quota design, and pipeline analytics into one coordinated operational engine. Reporting to the Head of Revenue Operations, you will partner closely with Sales Leadership, Finance, Marketing, and Customer Success to translate business priorities into the systems, data, and processes that let the sales org execute at scale.

We are scaling aggressively across enterprise, mid-market, and self-serve segments, with a sales team set to triple in size over the next 12 months. Your work will shape how we allocate quota, understand rep productivity, forecast for the board, and build a sales motion that scales without breaking.

WHAT YOU'LL DO

• CRM & Pipeline Operations: You'll own HubSpot end to end: data quality, field hygiene, stage definitions, lifecycle rules, and pipeline reporting. You'll make sure our CRM is the system of record it's supposed to be: clean, trusted, and actively used.
• Forecast & Sales Process: You'll own Forecast configuration and the weekly submission cadence that gives sales and revenue leadership reliable numbers. You'll define required fields per stage, build deal inspection hygiene, and partner with Sales Enablement on rep adoption. Your goal: drive forecast accuracy to within ±5%.
• Quota & Territory Architecture: You'll own the quota model. As we scale to 75+ reps across segments and geographies, you'll build a defensible, bottoms-up framework in partnership with Finance, one that keeps territories equitable and productivity measurable. You'll implement territory planning in HubSpot and maintain rep-level dashboards for weekly leadership review.
• Analytics & Reporting: You'll build and maintain the reporting that keeps sales leadership informed and data-driven: stage conversion rates by segment, ramp time tracking for new hires, pipeline velocity trends, and attainment by rep and team. You'll use AI tools to surface anomalies, spot slippage early, and help revenue leadership see what's happening before it becomes a miss.
• Cross-functional Partnership: You'll be the RevOps point of contact for the sales org: AEs, SDRs, managers, and frontline leaders. You'll partner with Marketing Ops on trial-to-paid funnel visibility, with Customer Success Ops on expansion pipeline signals, and with Finance on quota and headcount modeling. You'll bring discipline to cross-functional work without slowing anyone down.

WHAT YOU’VE DONE

• 5+ years in Sales Operations, Revenue Operations, or GTM Operations at a B2B SaaS company
• Deep hands-on HubSpot expertise, admin-level: pipelines, workflows, custom objects, reporting, and integrations
• Proven experience owning forecast processes with Gong or equivalent conversation intelligence and forecasting platforms
• Strong quota and territory modeling skills; comfortable building bottoms-up models with Finance from scratch
• High bar for data accuracy; you find bad data offensive and fix it before anyone asks
• Strong communicator who can simplify complex systems and drive adoption across a skeptical sales org
• Operates with urgency, precision, and ownership in fast-moving, resource-constrained environments
• Experience in a high-growth startup environment where you've built before you've scaled

NICE TO HAVE

• You think in systems and spot broken processes before anyone asks you to fix them
• You bring order without creating bureaucracy
• You use AI tools to move faster and find insights others miss
• You can explain a pipeline coverage problem in two sentences
• You stay precise when volume spikes
• You make the sales org want better data, because you've shown them what's possible when it's clean

A NOTE ON PACE

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

LOCATION POLICY

This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays.

EQUAL OPPORTUNITY EMPLOYMENT

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

FRAUD NOTICE TO GC AI APPLICANTS

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.

GC AI will never

• Refer you to external websites to apply
• Conduct interviews over email, chat platforms, or messaging apps
• Ask you to provide payment or purchase equipment
• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses

• info.gcai.careers.com@gmail.com
• info.gc.aicareers.online.com@gmail.com
• Any email address ending in @gmail.com http://gmail.com, @yahoo.com http://yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.