Senior Manager, People Operations

GC AI https://gc.ai/ is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.

More than 1,700 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.

We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation) https://gc.ai/blog/gc-ai-raises-60-million-series-b-to-give-every-company-a-legal-advantage, and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.

ABOUT THE ROLE

As Senior Manager, People Operations, you will own the day-to-day execution of the entire employee lifecycle, while simultaneously helping us build the infrastructure that will eventually automate most of it.

You'll run the operations that need to run reliably right now, while designing the systems that make running them unnecessary over time. This is a role for someone who finds equal satisfaction in clearing a queue and redesigning the process that created it. If you're energized by 'builds while running,' you'll thrive here.

WHAT YOU'LL DO

• You will help shape how we support employees through key moments in their careers and lives — from relocation and immigration sponsorship to parental, medical, and statutory leave programs.
• Design and own end-to-end operational execution across the full employee lifecycle: onboarding, offboarding, job changes, HRIS data accuracy, and compliance task management, and continuously identify friction points and replace manual processes with streamlined, tech-enabled solutions.
• Oversee benefits and perks programs, including US open enrollment, international PEO benefits administration, and other company-specific benefit programs.
• Manage and administer HRIS, including leading the evaluation, selection, and migration of our HRIS away from Justworks - then own the automation layer on top of it, continuously identifying and eliminating manual processes across the employee lifecycle.
• Build and maintain a basic people operations dashboard that surfaces employee lifecycle metrics, operational and program effectiveness, and automation effectiveness data to HR leadership and the business.
• Partner with Legal, Benefits, and external vendors to manage leave administration and ensure compliance with applicable laws and regulations
• Drive scalable processes and manager enablement around leave management, return-to-work planning, and workplace accommodations
• Advise leaders, managers, and employees on immigration, relocation, and mobility-related matters with a strong focus on employee experience and risk mitigation
• Build scalable operational processes, policies, and documentation that improve efficiency, consistency, and employee experience across programs, and lead change management when rolling out new systems or policies.

REQUIRED EXPERIENCE

• This role requires a strong operator who can balance operational rigor and risk management in a fast-scaling environment
• 7+ years of experience in People Operations or related functions within high-growth and global organizations
• Strong understanding of employment compliance, immigration regulations, leave laws, and operational risk management in fast-scaling environments
• Proven ability to build scalable programs and operational processes that balance employee experience, business needs, and compliance requirements
• Excellent written and verbal communication, with the ability to handle sensitive topics with clarity and care.
• Self-starter with a high degree of ownership, attention to detail, and ability to execute effectively in a fast-paced and evolving environment
• Bachelor’s degree required
• You thrive in ambiguity, balance rigor with speed, and consider no task beneath you

NICE TO HAVE

• Proven experience in AI/LLM implementation within an HR context
• Previous experience creating a people help desk framework and process

LOCATION POLICY

This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays.

EQUAL OPPORTUNITY EMPLOYMENT

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

FRAUD NOTICE TO GC AI APPLICANTS

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.

GC AI will never

• Refer you to external websites to apply
• Conduct interviews over email, chat platforms, or messaging apps
• Ask you to provide payment or purchase equipment
• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses

• info.gcai.careers.com@gmail.com
• info.gc.aicareers.online.com@gmail.com
• Any email address ending in @gmail.com http://gmail.com, @yahoo.com http://yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.