Activation Specialist

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our products.

Your Impact

Deliverect is seeking a highly motivated Activations Specialist to join our expanding team! In this crucial role, you'll play a key part in welcoming new clients and guaranteeing their seamless integration with the Deliverect platform.

As the primary point of contact during the initial setup phase, you'll guide clients through the process, ensuring a smooth transition. Your expertise will be instrumental in facilitating the effortless onboarding of new clients in NOAM and LATAM onto our platform, directly contributing to their satisfaction and long-term success.

*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico office and 2 day from the comfort of your home.*

A Typical Day

• Provide support to customers or users during the activation process, addressing any questions or concerns they may have to overcome obstacles to activation
• Serve as an advocate for customers or users within the organization to promote consistent feedback loops
• Lead activities to onboard new locations, activate additional ordering channels,and setting up new products.
• Helping customers with menu creation and maintenance
• Training customers on how to use the Deliverect platform and tools
• Migrating integrations to new systems
• Coordinating with external partners and cross-functional teams You will work closely with Project Managers, Account Managers and the wider implementation team to deliver the final solution, thereby helping with the day to day tasks (see above). This is a great opportunity for anyone looking

Your Expertise

• Computer Savvy
• English required
• Passion to join an innovative technology-driven company
• Have or want Hospitality (food/retail), Online Marketing or/and E-Commerce experience!
• A Team Player with great interpersonal and communication skills
• Excellent time-management skills and problem-solving skills
• Highly autonomous and self starter
• You are open to new ideas and approaches
• You are quick to think on your feet and will view issues and problems as opportunities
• Manage multiple projects simultaneously with a high degree of attention to detail
• Proven track record of efficiently organizing tasks and schedules