Customer Success Manager (H/F)

Ensure the satisfaction and use of the platform by its customers portfolio

• Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
• Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
• Be responsible for the good customers relationship and the continuous growth of the use of the platform
• Build a long-lasting relationship with its customers
• Collaborate with the sales team in order to promote additional sales

• Participation in pre-sales meetings to manage client expectations and timeline
• Follow his customers in the deployment phase

• Carry out product training
• Help the customer in the configuration of the product
• Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers

• Be the customer's ambassador within Rise Up
• Ensure proper reporting of customer KPIs in the Planhat tool
• Know how to manage and respond to crisis situations while maintaining CS
• Stay up to date with news and developments related to the Rise Up platform

Hard skills

• In depth knowledge of product (features, sales…)
• Customer centricity
• Project Management : experience in multiple projects management at the same time
• Data driven, KPI and result focus
• Good spoken and written English

Soft skills

• Excellent communication skills
• Excellent presentation
• Team Spirit : work with sales (for renew / upsell) and product team
• Ownership : Take transversal subjects to help others team members
• Take mental charge and be tactical (guarantor of commitment 110%)

Nice to have

• Saas B2B and learning experience
• Experience in fast growing environment
• Saas sales experience
• Opportunity to work on a unique Blended Learning Platform
• Play a key role in shaping the future of the company
• Work with a dynamic team dedicated to empowering individuals and organizations
• Remote-friendly environment dedicated to work-life balance
• Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays, 11 days of RTT, holiday bonus)
• Unlimited fruit & snack bar (with coffee and tea!)
• Inclusive, collaborative and energizing culture, focused on international expansion
• Participation in international conferences and seminars
• Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
• Team building activities in Paris