Lead - Human Resource & People operations

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it's a fit, we are excited to meet you!

What You'll Do

• Own and manage end-to-end HR operations across the employee lifecycle, including onboarding, confirmations, exits, documentation, and policy administration.
• Coordinate offer generation, background verification, employee records management, and HR compliance processes.
• Serve as the primary point of contact for employee queries and day-to-day people operations.
• Drive employee engagement initiatives, culture-building activities, team events, offsites, celebrations, and internal communication programs.
• Plan and operationalize company-wide events, ensuring seamless coordination across teams and vendors.
• Support leadership in employee-related discussions, performance concerns, employee experience, retention, and workplace matters.
• Partner with hiring managers and Talent Acquisition teams to ensure a smooth onboarding and employee integration experience.
• Manage office administration and vendor relationships, including facilities, internet, security, housekeeping, food services, and other workplace operations.
• Ensure HR policies, processes, and documentation are maintained and continuously improved.
• Maintain HR systems, employee databases, attendance records, and people-related reports.
• Identify opportunities to improve employee experience, operational efficiency, and workplace culture.
• Support leadership with people insights, workforce planning activities, and organizational initiatives as needed.

Required Experience

• 4–8 years of experience in Human Resources, People Operations, HR Operations, Employee Experience, or Generalist HR roles.
• Proven experience managing employee lifecycle processes, including onboarding, documentation, background verification, confirmations, and exits.
• Experience driving employee engagement programs, culture initiatives, team events, and workplace activities.
• Strong understanding of HR operations, employee relations, HR policies, and people processes.
• Experience coordinating with external vendors and managing workplace or office operations.
• Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience working in startup, SaaS, technology, product, or high-growth environments preferred.
• Bachelor's degree required; MBA or Postgraduate qualification in Human Resources is a plus.

Why you will love us

• you'll be part of an early team at a fast-growing company, with a lot of impact
• you'll get to work with really smart and helpful people
• we constantly adopt the latest technologies and stay close to the latest ai innovations
• opportunity to influence the direction of the product and engineering culture
• flexible PTO policy
• unlimited ai usage
• plus cool swag, a stocked pantry, and other benefits