Renewal Manager (LATAM)

Hi there, I'm Josh, Manager of the Account Management Team at TestGorilla. We’re excited to share more about the Renewal Manager role and our team.

ABOUT TESTGORILLA

At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do.

Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness.

After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most!

ABOUT THE ROLE

As our Renewal Manager, you'll play a critical role in protecting and growing TestGorilla's existing revenue base. You will own the full commercial renewal lifecycle for a high-volume portfolio of accounts, ensuring every contract is renewed on time and at the right value. This is a quota-carrying role that blends commercial execution with customer empathy—you'll confidently navigate pricing negotiations, deploy proactive save plays to retain at-risk customers, and guide customers through the transition from legacy plans to our new usage-based pricing model.

You will use AI as a tool to improve the coverage of your book, working with tools like Claude and N8n to increase your ability to manage a book of customers in a high performing, fast-paced environment.

You'll work closely with our Customer Success and Support teams to ensure customers are realizing value well before renewal conversations begin. Using automation, CRM tools, and data-driven insights, you'll manage a large pipeline with precision and ensure nothing slips through the cracks. We're looking for someone with a bias for action who thrives in a fast-paced, commercial environment and is excited to join us on our AI journey—automating the repeatable and humanizing the exceptional.

Want to see what it's like to join the Customer Success team and make an impact as a renewal manager? Get an inside look in this quick video:

RESPONSIBILITIES

In this role, your responsibilities will include but not limited to

• Uphold TestGorilla's behaviors and foster an inclusive, supportive culture.
• Collaborate effectively with global colleagues across teams and time zones.
• Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM Regions, ensuring timely and accurate execution of contracts from initial outreach through to signature.
• Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, clearly articulating the value of the transition.
• Proactively identify churn risks using product usage data, support histories, and customer health signals, and deploy targeted save plays to retain customers.
• Spot upsell and expansion opportunities during the lifecycle and drive growth within your customer book through adoption of additional tools and features.
• Confidently lead commercial negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations, ensuring win-win outcomes for the customer and TestGorilla.
• Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks.
• Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts, providing clear visibility into retention rates and pipeline health.
• Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value well before their renewal date approaches.

WHAT YOU’LL BRING

We're looking for someone who

• Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
• Has strong written and verbal communication skills in English and Spanish.
• Thrives in a fast-paced, remote-first environment.
• Experience in Renewals, Inside Sales, Customer Success or Account Management managing the actual renewal event (SaaS experience is highly preferred).
• Has a commercial mindset and experience: you are comfortable driving deals, asking for the close, and navigating complex commercial and contract negotiations including discounts and credit-based conversations.
• Has high-volume operational skills: you are highly organized, can prioritize ruthlessly, and know how to use tech (CRM, automation using AI) to manage multiple tasks at scale.
• Experience managing complex procurement cycles through to renewal
• Adaptability: you are comfortable with change and ambiguity, and you learn new products and pricing structures quickly.
• Experience in working in an AI first environment
• Comfortable with AI tools and creating automations
• Is located in the NAMER or LATAM timezone

We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply!

BONUS SKILLS

While these skills aren’t a requirement, we’d be very interested to hear from you if you have;

• Prior familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.
• Experience with usage-based or credit-based SaaS pricing models.
• Familiarity with leveraging AI-powered tools for predictive churn analysis or workflow automation.

WHAT’S IN IT FOR YOU?

Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process.

• Global Team: Join a fully remote, mission-driven team from around the world
• Competitive compensation: Receive a competitive pay €40,960 - €51,200 + Share Appreciation Rights (SARs)
• Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
• Check out the countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?usp=sharing
• Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop!
• Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities
• Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
• Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being

INTERESTED?

At TestGorilla, we believe your skills speak louder than your resume. That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match.

When you apply, you'll get to experience our platform firsthand by taking an assessment – it's your invitation to shine and show us what you can do! While our platform is powered by AI, every hiring decision is made by humans, ensuring an unbiased process.

We're passionate about building diverse teams where every voice is heard. We genuinely welcome applicants from all backgrounds and experiences.

Concerned about test anxiety or need help with the assessment? We've got you covered. Please check out our candidate support page https://candidates.testgorilla.com/hc/en-us for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application.