Manager Assistant - Elleven

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Description

The Manager Assistant supports the assigned Manager in overseeing the day to day operations of the association and serves as a key liaison for community information and resident services. This role also assists in supervising onsite staff and ensures efficient administrative support across departments.

Action seeks a full-time Manager Assistant to support at onsite team at our luxury association, Elleven, located in Los Angeles.

Schedule: Monday - Friday 10:00 am - 6:30 pm (must be flexible outside these hours for emergencies/staff coordination)

Compensation: $29.00 - $33.00 per hour, depending upon experience.

Key Responsibilities

• Provide administrative support including correspondence, scheduling, and meeting preparation
• Draft and distribute agendas, notices, reports, and meeting minutes
• Maintain vendor records, insurance documents, contracts, calendars, and websites
• Coordinate and support Architectural Review Committee meetings and inspections
• Assist with member services, respond to resident concerns, and issue access devices
• Assist management with supervising, scheduling, and training front desk staff
• Process accounts receivable, verify invoices, and prepare monthly delinquency reports
• Conduct common area inspections and generate work orders
• Serve as Manager on Duty in the Manager’s absence
• Perform other duties as assigned

Requirements / Qualifications

• High school diploma or equivalent. College degree in business, real estate, or a relevant field is preferred.
• Minimum of 2 years of office experience. Property management, hotel, or related industry experience preferred.
• Excellent organizational, communication, and multitasking skills.
• Strong judgement, professionalism and customer service focus.
• Demonstrates confidentiality and diplomacy when handling challenging situations.
• Must be flexible and willing to work occasional overtime when needed.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.

Team Member Perks

• Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
• Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews
• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance: Enjoy PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.