Information Technology Support Specialist

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Summary

We are seeking a highly motivated IT Support & Tech Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.

Job Responsibilities

Provide daily technical support to a diverse user base, fostering positive and clear communication to effectively address their needs.

Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices, ensuring timely resolution and user satisfaction.

Utilize exceptional problem-solving skills and independent troubleshooting techniques to resolve user issues efficiently, minimizing unnecessary escalation.

Monitor and ensure optimal performance of all IT systems, upholding agreed-upon service levels and quality standards.

Manage patching hardware and software deployment such as Microsoft Intune, ensuring compliance and security of endpoints.

Actively participate in safeguarding network and computer systems by adhering to security protocols and best practices.

Offer onboarding and guidance to users on new software and IT equipment, promoting seamless technology adoption within the organization.

Be prepared to undertake additional IT-related tasks as assigned, demonstrating a proactive and adaptable approach.

Job Requirements

Minimum 2 years of relevant working experience in IT/ Tech Support or related roles

Require hands-on experience with Windows and macOS operating systems

Strong understanding of IT operations (networking, systems, security, and endpoint management)

Experience with ticketing systems and incident management

Experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune will be advantageous

Understanding and practical experience with ISO 27001 will be advantageous

Familiarity with cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure is an advantage

ITIL certification or equivalent IT service management knowledge will be advantageous

Excellent communication and interpersonal skills

Exceptional documentation skills and attention to detail

Strong teamwork and collaboration abilities

Ability to work effectively under pressure and manage multiple priorities

Positive attitude and ability to maintain composure in challenging situations

Strong problem-solving mindset with eagerness to learn

Collaborative team player who thrives in cross-functional environments

Self-motivated with ability to work independently when needed

Adaptable and flexible in fast-paced, dynamic work environment

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/