Customer Education Specialist

ABOUT HALTER

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.

To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.

We’re looking for a detail-driven, customer-centred Content Specialist to join our Customer Enablement team in Auckland, New Zealand. In this role, you’ll make learning effortless for farmers by turning complex ideas into clear, practical educational content that helps them feel confident, capable, and in control. You’ll create everything from step-by-step help guides and articles to handouts and short videos that farmers can use on the spot. Your mission: ensure they get the right information at exactly the right moment, whether they’re troubleshooting on farm, trying something new, or looking to get more value out of Halter.

Collaboration will be at the heart of your work. By partnering closely with product, customer support, onboarding, field teams, and operations, you’ll build a deep understanding of what farmers are trying to achieve and where they run into challenges. You’ll dig into details, ask thoughtful questions, and develop a strong grasp of the product and on-farm workflows to create content that genuinely helps farmers succeed.

We’re looking for someone who’s passionate about education - someone who cares about why learning matters just as much as what people learn. You’re proactive, curious, obsessed with clarity, and driven to make farmers’ lives easier every day. If you love transforming knowledge into simple, useful, beautifully polished content that makes a real impact on farms, this role is for you.

You'll be great if you bring

• Exceptional writing skills - you turn complex ideas into clear, simple explanations that farmers and Halter teams can instantly understand.
• Strong visual communication - you can create simple, helpful infographics, diagrams, and handouts.
• A constant appetite for feedback - you actively seek input and use it to sharpen your work.
• A drive for efficiency - you’re open to new tools, new ways of working, and adapting quickly when things change.
• A passion for education and a love of understanding how things work - you care about the details and how people learn best.
• A solid understanding of help centre management and content taxonomy. You know how to structure information so farmers can easily find what they need, when they need it.
• Owning projects end-to-end to ensure your content feels cohesive across Halter’s global experience.

Bonus skills you could bring

• Creating content - anything from help guides and infographics to short video tutorials.
• Digging into data to spot underperforming articles, common pain points, and opportunities to lift farmer education.
• Collaborating across teams globally - staying up-to-date with product releases, field team needs, and feedback that will shape your content.
• Talking directly with farmers to understand what’s working, what’s confusing, and what they need next.
• Maintaining and improving our help centre so it’s always accurate, up-to-date, and easy to navigate.
• Using AI tools to accelerate content creation and unlock smarter, more efficient workflows.
• An understanding of adult learning preferences - you tailor content so farmers can easily grasp concepts and workflows.

JOIN OUR TEAM

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.

WHY OUR TEAM LOVES WORKING AT HALTER

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
• You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.
• This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"