Incident Management/ ITIL

Job Overview - Incident Manager The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution. Key responsibilities include: Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations. Communication Management: Sharing updates with technical teams, service owners, and end users. Documentation: Maintaining a chronological record of events and decisions. Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners Qualifications • Bachelor's Degree • Five (5) years IT Service Management Experience with minimum 2 years in Incident Management Req IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.