Security Officer

The Security Officer is the main link between AMC Security Services and all people served. In the course of their duties, and especially while on patrol, the officer assumes many roles and provides numerous essential services. Security Officers are expected to provide the highest quality of professional service to all "customers" (employees, students, visitors, patients and others). While on patrol, as an "ambassador" for AMC, officers are expected to always present a professional image. This includes being well informed, courteous and promptly taking necessary action.

Essential Duties and Responsibilities

Upholds AMC standards in providing exceptional service to all “customers”

Exhibits a professional demeanor and ensures effective communication (verbal and written), at all times.

Patrols throughout assigned zones/posts; regularly engages people (i.e. offers assistance to visitors and employees)

Responds to all assigned incidents in a timely manner. Thoroughly investigates and properly documents information.

Identifies issues requiring attention (i.e. facility problems, malfunctions, security concerns) and takes appropriate action, including notifying supervision.

Ensures compliance with AMC policies and procedures (i.e. no smoking, parking, ID card display/use), as well as The Joint Commission standards.

Ensures that access points, doors, offices and other areas are properly secured.

Controls access to facilities; secures unsecure areas and documents for referral.

Handles traffic direction and control (i.e. automobile accidents, construction, special details).

Use of verbal de-escalation techniques to manage conflicts.

Restraining of individuals who pose a safety risk, collaboratively with medical staff when needed.

Obtains information from employees involved in misconduct/criminal activity.

Performs escorts, fire watches and/or dispatcher functions, as required.

Performs other tasks, including special details, as assigned by supervision.

Communicates all significant incidents to Security Administration.

Performs other duties as directed by Security Administration.

Qualifications

High School Diploma/G.E.D. - required

1-3 years in a hospital environment - preferred

Strong interpersonal and communication skills are required.

Must possess good judgement, emotional control, objectivity and sounds decision-making skills

Ability to work independently

Ability to work effectively under pressure in emergency situations and when dealing with uncertainty.

Must possess effective computer knowledge and skills, as well as report writing skills.

Must be able to perform the essential duties of the position without or with reasonable accommodation.

NYS security guard registration Upon Hire - required

DL NUMBER - Driver License, Valid and in State Upon Hire - required

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing - Constantly
Walking - Constantly
Sitting - Rarely
Lifting - Frequently
Carrying - Frequently
Pushing - Occasionally
Pulling - Occasionally
Climbing - Occasionally
Balancing - Occasionally
Stooping - Frequently
Kneeling - Frequently
Crouching - Frequently
Crawling - Occasionally
Reaching - Frequently
Handling - Frequently
Grasping - Frequently
Feeling - Constantly
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Constantly
Eye/Hand/Foot Coordination - Constantly

Working Conditions

Extreme cold - Rarely

Extreme heat - Rarely

Humidity - Rarely

Wet - Rarely

Noise - Constantly

Hazards - Frequently

Temperature Change - Rarely

Atmospheric Conditions - Rarely

Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.