Senior UX Researcher

ABOUT THE ROLE

Hinge Health builds digital care for musculoskeletal conditions, the leading driver of disability and healthcare cost in the US. Our members are people living with chronic or acute pain, often navigating a healthcare system that was not designed for them. The research questions here are not abstract: understanding who our members are, what they expect from care, and where the experience breaks down has direct consequences for whether someone gets better.

This is a Senior UX Researcher role on a small, high-ownership team embedded within R&D. You will own research across one or more product pods, working directly with product managers, designers, and clinical partners to turn ambiguous questions into clear directions. The team is lean by design, which means your work will be visible and your judgment will carry real weight.

WHAT YOU'LL ACCOMPLISH

• Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners
• Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level
• Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders
• Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated
• Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow
• Contribute to the evolution of the research team's practices, tools, and ways of working

BASIC QUALIFICATIONS

• 4+ years of experience conducting user research, with demonstrated experience leading qualitative studies independently from planning through delivery
• Experience presenting research findings and recommendations to cross-functional stakeholders, including senior leaders
• Experience working as an embedded researcher within a product development team
• Survey design: Experience designing unbiased surveys, including neutral question framing, validated scales, and appropriate response option construction
• Qualitative research methods: Demonstrated ability to plan and conduct high-quality qualitative studies (moderated interviews, usability sessions, diary studies) with rigorous synthesis
• Quantitative and statistical literacy: Familiarity with statistical methods used to evaluate research data (significance testing, confidence intervals, descriptive statistics) and the ability to integrate quantitative signals with qualitative findings

PREFERRED QUALIFICATIONS

• Experience in digital health, healthcare technology, or a clinical-adjacent product domain
• Familiarity with mixed-method research approaches that combine qualitative and quantitative sources
• Experience using remote research platforms such as Dscout or UserTesting
• Prior contributions to research team practices, toolkits, or research operations
• Experience working on a small or embedded research team with significant individual ownership

About Hinge Health

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care from acute injury, to chronic pain, to post-surgical rehabilitation, and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at http://www.hingehealth.com

What you'll love about us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

Culture and engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.