RBS CUSTOM SPECIALIST

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Job Description

Primary Responsibilities

To ensure the accurate, compliant and timely completion of customs declarations and associated messaging (including import, export and transit movements) in line with UK regulatory requirements and SGS standards.

To deliver a responsive, customer-focused service aligned to UK operational requirements, ensuring effective communication, rapid issue resolution and minimal disruption to customer supply chains.

To contribute to a high-performing customs brokerage team by applying professional judgement across multiple systems and declaration types, building strong customer relationships, and supporting a collaborative, solution-focused working environment.

Qualifications

Specific Responsibilities

At all times, complies with SGS Code of Integrity and Professional Conduct.

Complete customs declarations and related messaging (including CDS and NCTS processes) accurately and within required timeframes

Process import, export and transit movements using SGS systems (e.g. eGTA and TransitNet), ensuring all entries and updates are correct and complete

Review and validate customer-provided information, ensuring compliance with current customs legislation, transit requirements and SGS procedures

Monitor and manage declaration status and movement progress, taking action where delays, rejections or discrepancies arise

Act as a key point of contact for customers, providing clear, timely updates and managing expectations effectively

Deliver a high standard of customer service, responding promptly and professionally to all enquiries

Apply practical judgement to resolve discrepancies, exceptions and time-critical clearance or transit issues

Communicate proactively with customers, hauliers and internal stakeholders to minimise delays and disruption to goods

Build and maintain effective working relationships with customers, understanding their operational requirements and movement flows

Work collaboratively within the team to manage shared workloads across different declaration types and systems

Liaise with internal functions (e.g. finance, operations, customer service) to ensure a coordinated and seamless customer experience

Escalate issues appropriately, ensuring risks relating to compliance, delays or movement control are identified and managed

Maintain complete and accurate records and audit trails in line with customs and transit compliance requirements

Continuously develop knowledge of customs regulations, transit procedures, systems and industry best practice

Support business requirements, including peak periods, live operations and time-critical shipments

Exercise professional judgement in assessing data accuracy, documentation completeness and compliance risk across import, export and transit movements

Make informed decisions when handling discrepancies, rejections, route changes or transit irregularities, referring complex cases where appropriate

Take ownership of declarations and movements from initiation through to completion, including follow-up actions where required

Balance customer service priorities with regulatory and compliance obligations

Respond effectively to time-sensitive or high-priority situations requiring immediate action, particularly in live movement scenarios

Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity

Act at all times in accordance with SGS values, including professionalism, respect and inclusion

Profile

Bachelor’s degree in any related field

Min 1 year experience in a customer service, administrative or operational role

Min 1 year experience of working with data entry, processing or workflow systems

Proficiency in Microsoft tools and applications

Excellent written and verbal communication skills in English (B2+ or C1).

Desirable

• Trade-related qualifications (e.g. UK Customs Academy, BIFA, IOE&IT)
• Experience in customs brokerage, transit operations, freight forwarding or international trade
• Experience handling import/export declarations and/or transit movements
• Experience working in a regulated or compliance-driven environment
• Experience contributing to team-based operational delivery

Additional Information

Required Skills

Strong written and verbal communication skills, with the ability to engage effectively at all levels
Demonstrable commitment to excellent customer service
Ability to understand, interpret and act upon customer requirements across different declaration types
Ability to apply judgement and problem-solving in time-sensitive and operational scenarios
Strong attention to detail with the ability to work accurately under pressure
Organisational skills with the ability to prioritise and manage multiple tasks and workflows
Ability to work both independently and as part of a collaborative team
Strong interpersonal skills, with the ability to build trust and credibility with customers
Understanding of the impact of customs and transit processes on supply chains and goods movements
Good IT skills including Microsoft Office and operational systems
Willingness to learn and adapt to evolving regulations, systems and procedures

Desirable

• Knowledge of UK customs procedures (CDS) and transit processes (NCTS)
• Experience using customs declaration or transit systems (e.g. eGTA, TransitNet or equivalent)
• Understanding of end-to-end goods movements, including import, export and transit flows
• Experience working in a fast-paced, service-driven environment