Solutions Specialist - Hybrid Honduras

Job Title: Solutions Specialist

Type of Employment: Full-Time

Location: Hybrid - Honduras

Job Summary

We are looking for a Solutions Specialist who has technical aptitude, supply chain knowledge, customer communication skills, and is a master problem solver. Solution Specialists are primarily focused on customer ticket resolutions and ensuring the customer is empowered with the knowledge needed to succeed.

The supply chain space continues to evolve and is in need of constant improvement. We are a Continuous Improvement team with a pursuit of customer delight, insight, stability, and confidence. A customer experiencing continuous improvement and stability makes an incredible impact on the loyalty they will have with a SaaS provider. If we strive to listen, advise, and frequently challenge the status quo, we can create a great customer experience.

What You’ll Do

As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing.

• Manage and utilize ticketing software - Own tickets and empower customers with solutions, advice, and/or resolutions
• Configuration, testing, and issue resolution
• Provide phone support
• Become a product expert
• Foster client product competency

What You’ll Need

• 4+ years of experience in software support or implementation
• Fluent in English
• Experience using ticketing software
• Enterprise application software
• Supply Chain industry knowledge
• Software troubleshooting
• Ability to handle multiple tickets and prioritize accordingly
• Creative problem solver
• Excellent written communication and task management skills
• Enthusiastic and positive attitude
• Ability to collaborate with team members both technically and functionally
• Self-motivated and hungry to learn
• Any technical skills - Sequel, XML/JSON files, JavaScript, and system logging

Benefits

• Competitive Salary: Earn a competitive salary that matches your skills and experience.
• Paid Time Off: Generous time off to support work-life balance.
• Health Insurance: Subsidized private health insurance coverage.
• Annual Salary Reviews: Regular performance-based salary evaluations.
• Training: Paid training and certification opportunities.