Admissions Concierge (Customer Experience)

We are looking for a warm, personable, and detail-oriented Admissions Concierge to be the first point of contact for prospective families across our global network. In this role, you will manage inbound inquiries and guide parents through their initial journey—from first contact to scheduling a campus visit.

As part of the Inquiries & Admissions team, you will play a key role in delivering an exceptional experience for families while ensuring accurate data tracking and continuous improvement of the admissions process.

If you’re passionate about education and thrive in a fast-paced, collaborative environment, we’d love to hear from you.

What You’ll Do

Create a Great First Impression

• Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
• Provide clear, accurate, and helpful information to prospective parents
• Understand parent needs and concerns, and share insights with internal teams
• Support Admissions & Data Management
• Maintain accurate records in Microsoft Dynamics CRM
• Track and update inquiry data to support reporting and analysis
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals

Guide Families Through the Journey

• Assist parents in scheduling campus tours, trials, and events
• Coordinate with campus teams to ensure a smooth visit experience
• Team & Operational Support
• Assist with administrative tasks and ongoing projects
• Contribute to improving processes and overall parent experience

Requirements

• Strong written and verbal communication skills in English
• Experience in a customer-facing role (hospitality experience is a plus)
• Experience using CRM platforms (Microsoft Dynamics is an advantage)
• Bachelor’s degree preferred
• Background or familiarity with education, early childhood, or Montessori is a plus
• Warm, approachable, and customer-focused
• Organized with strong attention to detail
• Adaptable, proactive, and solutions-driven
• Trustworthy with a high level of integrity

Benefits

Salary: 36,000 - 40,500

Schedule: Monday to Friday

Site: Ayala, Makati / Clark, Pampanga (Work from home)

Legal Benefits

HMO with 1 free dependent upon hire

Life Insurance

• 20 PTO credits annually
• 10% Night Differential

Annual Performance-Based Merit Increases and Employee Recognition

Great Company Culture

Career Growth and Learning

A laptop will be provided by the company

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SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.