Strategy & Operations Manager- Platform Operations

ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Role

We’re hiring a Strategy & Operations Manager — Platform Ops to help design and scale the operational infrastructure that powers AbbyCare’s growth across onboarding, support, care delivery, and new market launches.

This is a highly cross-functional role sitting at the intersection of Operations, Product, Systems, and Innovation. You’ll own a combination of operational tooling, workflow design, automation, and strategic operational initiatives — partnering closely with Product, Operations, Analytics, and Leadership to identify operational friction, redesign workflows, pilot new operational models, and operationalize new initiatives across the business. This role is ideal for someone who enjoys moving fluidly between systems, workflows, strategy, and execution, and who wants to help shape how a fast-growing healthcare company scales.

The Responsibilities

Platform Operations & Workflow Infrastructure

• Own and scale operational tooling across support, onboarding, and post-sale workflows
• Build and maintain workflow automations and lightweight internal operational tools
• Partner with BizApps and Engineering to improve cross-system workflows and operational reliability
• Improve visibility into operational bottlenecks, workflow failures, and support trends

Product Operations & Workflow Design

• Partner closely with Product and Operations teams to identify operational pain points and workflow gaps
• Translate real-world operational workflows into scalable processes, tooling requirements, and automation opportunities
• Conduct “ground truth” operational research to understand how work is actually happening across teams and markets
• Support pilots and workflow experiments to validate new operational models before broader rollout

Strategic Initiatives & Incubation

• Support launch readiness and operationalization for new markets, service lines, and operational initiatives
• Help drive high-priority cross-functional projects spanning Operations, Product, Analytics, and Care Delivery
• Assist in designing scalable playbooks and workflows for emerging business initiatives
• Contribute to AI-forward operational initiatives and workflow automation efforts across the company

Enablement & Operational Scaling

• Build documentation, training materials, and knowledge systems to improve operational consistency
• Help establish scalable operational processes as AbbyCare grows across markets and service lines
• Partner cross-functionally to operationalize new workflows, pilots, and support models
• Identify opportunities to reduce manual work and improve execution through better systems and process design

The Requirements

Experience

• 6+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, Operations, or similar cross-functional roles
• Experience implementing or managing operational systems and tooling
• Experience building or supporting workflow automations and operational processes
• Comfortable operating in ambiguous, fast-moving environments

Systems & Operational Thinking

• Strong systems thinker who enjoys improving how work gets done
• Able to move between strategic problem solving and hands-on execution
• Comfortable navigating messy workflows and translating them into scalable processes
• Good judgment on when to automate, standardize, or redesign workflows

Collaboration & Communication

• Strong cross-functional partnership skills across Operations, Product, Analytics, Engineering, and Leadership
• Clear communicator who can bridge technical and non-technical stakeholders
• High ownership and bias toward execution

Mindset

• Curious, pragmatic, and highly adaptable
• Energized by building in ambiguity and solving operational problems
• Interested in workflow design, automation, AI tooling, and operational scale
• Comfortable balancing immediate execution with longer-term infrastructure thinking

**Healthcare or regulated-industry experience is a plus, but not required.

Why This Role Matters

This role will help shape how AbbyCare scales operationally over the next several years.

The workflows, tooling, and operational systems you build will directly impact

• How efficiently families move through onboarding and care delivery
• How quickly AbbyCare can launch and operationalize new markets
• How effectively teams can scale without adding unnecessary operational complexity
• How successfully AbbyCare integrates automation and AI into day-to-day operations

You won’t just be maintaining systems — you’ll help design the operational foundation that enables AbbyCare to scale.

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

OUR VALUES

1. Families First

Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

1. Urgency with Precision

Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

1. Relentlessly Resourceful

As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

1. Purpose with Positivity

We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

1. Driven to Redefine What’s Possible

We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.