Head of Client Operations

🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)

Full-Time | Remote | Flexible U.S. Time Zone Collaboration

🔥 About the Role

We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.

This is not a traditional project management role.

You will fully own

• ✅ Client relationships
• ✅ Campaign performance
• ✅ Retention & satisfaction
• ✅ Delivery systems
• ✅ Operational scalability

You’ll work directly with

• the founder
• developers
• outreach teams
• operations

to ensure client campaigns deliver measurable results while the company scales rapidly.

This role is ideal for someone who thrives in

• startup chaos
• high-accountability environments
• fast iteration cycles
• imperfect systems that need improvement

If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

🔥 What You’ll Own

Client Relationship Ownership

• Serve as the primary point of contact for:
• 20–30 active client accounts
• Lead:
• client check-ins
• strategic conversations
• ongoing communication
• Manage expectations and proactively prevent churn
• Build strong, long-term client relationships
• Ensure clients feel:
• informed
• supported
• confident in delivery

Campaign Performance & Delivery

• Diagnose and fix:
• underperforming campaigns
• deliverability issues
• inbox placement problems
• low-converting messaging
• Review campaigns before launch to ensure:
• technical readiness
• copy quality
• deliverability setup
• Continuously optimize:
• open rates
• reply rates
• meeting conversion
• campaign performance
• Personally contribute to:
• copywriting
• troubleshooting
• strategy adjustments when needed

Cold Email & Deliverability Operations

• Own campaign execution quality across:
• inbox warm-up
• domain health
• deliverability
• list quality
• sending infrastructure
• Understand and troubleshoot:
• spam placement
• DNS issues
• API/integration problems
• automation breakdowns
• Work closely with technical teams to improve system reliability

Processes, Systems & Documentation

• Build operational playbooks and delivery workflows
• Improve:
• onboarding systems
• campaign QA processes
• client communication standards
• Create scalable systems while the company grows rapidly
• Track:
• SLAs
• client health
• delivery metrics
• operational bottlenecks

Cross-Functional Collaboration

• Coordinate closely with:
• development teams
• outreach specialists
• operations
• leadership
• Report directly to the founder on:
• campaign performance
• churn risks
• delivery issues
• operational priorities
• Help align execution across departments during rapid growth

💻 What We’re Looking For

Core Requirements

• Experience leading:
• client operations
• account ownership
• delivery operations

inside fast-growing startups or agencies

• Strong background in:
• cold email
• lead generation
• outbound operations
• Hands-on expertise with:
• deliverability
• inbox placement
• domain warm-up
• campaign optimization
• cold email copywriting
• Ability to personally troubleshoot campaigns without relying entirely on technical teams
• Strong understanding of:
• APIs
• automations
• workflows
• operational systems
• Daily practical use of:
• ChatGPT
• Claude
• AI workflow tools

⭐ Ideal Candidate

• Startup operator mindset
• Highly proactive and execution-focused
• Comfortable working with changing priorities
• Strong communicator with founders and executives
• Takes ownership without waiting for perfect systems
• Problem-solver who thrives under pressure

📅 What a Typical Day Looks Like

• Review campaign performance and client health metrics
• Troubleshoot deliverability or low-performing campaigns
• Meet with clients and manage expectations
• Coordinate fixes with outreach and development teams
• Review copy, lists, and infrastructure quality
• Improve internal playbooks and workflows
• Report risks, churn concerns, and operational updates to the founder

In short

You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

📊 Success Looks Like

• Strong client retention and reduced churn
• Consistent campaign performance improvements
• High deliverability and inbox placement rates
• Clear operational systems and delivery standards
• Strong client relationships and communication quality
• Leadership confidence in operational execution

🌍 Why This Role Stands Out

• Direct ownership over client success and delivery operations
• Work closely with the founder and leadership team
• High-impact role inside a scaling startup environment
• Opportunity to shape:
• systems
• operations
• client delivery standards
• Strong autonomy and decision-making ownership
• Exposure to:
• AI workflows
• cold email infrastructure
• startup scaling operations

🧪 Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

👉 Apply Now

If you

• Thrive in startup environments
• Understand cold email deeply
• Enjoy solving operational and client problems directly
• Want ownership over client success and campaign performance

This role is a strong fit for you.