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Driver Operations Associate (3-month contract)

Lalamove · Kuala Lumpur, Malaysia, MY · 10 days ago

  • What you’ll do
  • Driver Verification & Identity Assurance
  • Review and process facial recognition data and documentation for existing drivers on the platform.
  • Cross-verify biometric data against registered driver profiles to prevent account sharing, identity fraud, and unauthorized platform usage.

Escalation Management

  • Investigate and resolve high priority driver identity mismatches or system flags.
  • Assist relevant departments on escalations related to driver compliance and platform safety.

Operational Support

  • Identify patterns of misuse or system glitches in the facial recognition flow and report to relevant departments.
  • Execute ad-hoc tasks and projects as assigned by the Team Lead to improve overall platform safety.

What we seek

  • Detail-oriented with a strong commitment to accuracy
  • Ability to work independently and collaboratively in a fast-paced environment
  • Problem-solving mindset with the ability to handle difficult situations calmly and efficiently
  • Technology savvy
  • Availability to work 5 days a week

What you’ll need

  • Diploma or higher in any field is preferred but not mandatory
  • Experience in the logistics or transportation industry is advantageous

Headquarters

Kuala Lumpur, Malaysia

Work Location

on-site

Job Category

Operations Management

Application Deadline

Not specified

Job Type

contract

Experience Level

junior-level

Application Method

Apply via Website

Salary

Not specified

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