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Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite

Tasq Staffing Solutions, Inc. · Taguig, Metro Manila, Philippines, PH · 10 days ago

Basic Qualifications / Requirements

  • Bachelors – Computer Science, IT, Engineering or any related course
  • At least 5 years of relevant experience in Customer Service / CX domain
  • Strong communication and stakeholder management skills
  • Hands-on experience with ServiceNow and Genesys AI solutions
  • Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
  • Willing to work ONSITE in BGC Taguig

Role Highlights

  • Partner with business and technology stakeholders
  • Define customer service transformation strategies
  • Drive digital initiatives across platforms and processes
  • Enable AI-led and automation-driven CX solutions

Benefits

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually

Headquarters

Taguig, Metro Manila, Philippines

Work Location

on-site

Job Category

IT Project Management

Application Deadline

Not specified

Job Type

contract

Experience Level

senior-level

Application Method

Apply via Website

Salary

Not specified

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