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Customer Service Representative (Auto Insurance) - Cebu City

Tasq Staffing Solutions, Inc. ยท Cebu City, Cebu, Philippines, PH ยท 10 days ago

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets

Requirements

  • At least HS (Old Curriculum) or SHS Graduate
  • Must have at least 12 months of solid BPO experience
  • Must possess an active Driver's License
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in Cebu City
  • Amenable to work on shifting schedule
  • Can start ASAP

Headquarters

Cebu City, Cebu, Philippines

Work Location

on-site

Job Category

Customer Success

Application Deadline

Not specified

Job Type

Full Time

Experience Level

Not specified

Application Method

Apply via Website

Salary

Not specified

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