Customer Service Specialist Bilingual (Spanish)

Work Setup: 100% Onsite (BGC Taguig)
Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements

• Finished at least 2 years in college without back subjects
• Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
• With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
• Customer Service experience is a huge advantage but not required
• Proficient English communication skills
• Amenable to work 100% onsite at BGC, Taguig
• Ideal candidates are those living nearby for easy and convenient commuting
• Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
• Highly attentive to detail with excellent problem-solving abilities

Responsibilities

• Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
• Research solutions to resolve issues, educate clients, and promote products and services.
• Identify customer needs and offer tailored solutions.
• Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
• Meet KPIs and SLAs to ensure high client satisfaction.
• Follow program procedures while managing assigned and ad hoc tasks effectively.