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Lead Assistant Manager - Operations (Cebu)

Tasq Staffing Solutions, Inc. ยท Cebu City, Cebu, Philippines, PH ยท 10 days ago

Work Setup: Onsite (Cebu)

Qualifications

  • College graduate
  • Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment

Responsibilities

  • Efficiently manage processes by addressing issues promptly and driving continuous improvements.
  • Promote team growth through regular coaching, feedback, and motivation to achieve goals.
  • Ensure smooth onboarding by supporting new hires with training and guidance.
  • Handle escalations quickly to maintain high customer satisfaction and minimize disruptions.
  • Provide clear insights on process and system improvements to equip the team for success.
  • Confidently engage in client interactions at the supervisory level to represent the team and address concerns.

Headquarters

Cebu City, Cebu, Philippines

Work Location

on-site

Job Category

Operations Management

Application Deadline

Not specified

Job Type

full-time

Experience Level

lead

Application Method

Apply via Website

Salary

Not specified

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