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Senior Associate Quality Specialist (BGC Taguig)

Tasq Staffing Solutions, Inc. · Remote, Metro Manila, Philippines, PH · 10 days ago

Key Responsibilities

  • Execute Transaction and call monitoring in line with agreed service quality plan.
  • Provide coaching and feedback to agents.
  • Perform RCAs and report findings to Operations to develop actions for mitigation.
  • Identify Training needs and work collaboratively.
  • Participate in calibration sessions to bring about consistency in evaluation.
  • Process transactions/take calls to remain hands on process domain.
  • Perform process audits to ensure compliance to SOPs.
  • Share audit outcomes during pre and post shift team huddles.

Key Requirements

  • Bachelor's degree graduate, any field.
  • At least 2 years of experience in the BPO industry at a QA/Quality Assurance Specialist capacity
  • Prior QA experience is required
  • Ability to work collaboratively and effectively in remote environments.
  • Eye for details – Analytical Ability.
  • Collaborative partnership with other teams to bring about synergies.
  • Amenable to work full ONSITE in BGC Taguig.

Headquarters

Remote, Metro Manila, Philippines

Work Location

remote

Job Category

Not specified

Application Deadline

Not specified

Job Type

full-time

Experience Level

senior-level

Application Method

Apply via Website

Salary

Not specified

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