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UK Culture Coach - UK Financial Collections (Quezon City) | Onsite

Tasq Staffing Solutions, Inc. ยท Quezon City, Metro Manila, Philippines, PH ยท 10 days ago

Responsibilities

  • Coaching & Development: Deliver insightful and structured feedback through call monitoring, performance metrics, and quality audits to help team members grow.
  • Training Delivery: Lead engaging new hire orientations and training sessions covering process knowledge, product expertise, and compliance essentials.
  • Cultural Orientation: Welcome new hires by immersing them in our company policies, code of conduct, and key insights into US/customer behaviors.
  • Performance Management: Track, analyze, and report on trainee and agent performance, proactively identifying opportunities for growth and improvement.
  • Collaboration: Partner closely with Operations, Quality Assurance (QA), and stakeholders to ensure coaching strategies are aligned and effective.

Headquarters

Quezon City, Metro Manila, Philippines

Work Location

on-site

Job Category

Accounting

Application Deadline

Not specified

Job Type

Full Time

Experience Level

entry-level

Application Method

Apply via Website

Salary

Not specified

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