Customer Engagement (Apprentice)

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Designation- Operations (Apprentice)

• Function - Operations
• SBU - Products
• Location - Turbhe, Navi MUmbai

Key Responsitbilities

• Create and maintain detailed customer profiles, capturing client preferences, needs, and interaction history.
• Conduct product demonstrations and explain features, content, and functionality of company portals.
• Serve as the primary point of contact for client queries and coordinate with internal teams for timely resolution.
• Build and maintain strong client relationships through regular engagement and proactive support.
• Monitor product usage, identify opportunities to increase utilization, and enhance client value.
• Address client feedback effectively to improve satisfaction and loyalty.

Key Requirements

• Bachelor’s or master’s degree (any discipline) or relevant professional qualification.
• Open to freshers; internship experience is an added advantage.
• Strong communication skills (written and verbal).
• Good analytical and problem-solving abilities.
• Ability to build and maintain positive client relationships.
• Experience or interest in customer relationship management is preferred.
• Ability to collaborate effectively with cross-functional teams.
• Strong time management and multitasking skills.