Customer Support Specialist

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

• Role Overview:
• We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.
• Full-time, 40 Hours/Week
• Fully remote, work from home
• Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
• Availability to work during EST business hours.

Responsibilities

• Monitor EV charger statuses and identify any issues.
• Communicate with property owners and drivers to assist with troubleshooting.
• Coordinate with maintenance teams for on-site support.
• Document issues and resolutions in the system.
• Escalate complex technical problems when necessary.

Requirements

• 3+ years of experience as a Customer Service Specialist or Technical Support Specialist
• Tech-savvy with strong problem-solving skills
• Excellent communication skills
• Ability to multitask and manage active issues efficiently
• Customer service or technical support experience in IT or related field preferred

Training Provided

• EV charger systems and operations
• Basic troubleshooting and issue resolution
• Coordination procedures with maintenance and property teams