Key Account Manager [Portugal]

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you'll do

• Responsible for managing Accounts and growing the PT business in a profitable way, not only expanding the actual client base, but also expanding our product portfolio there, with an optimized pricing strategy, in line with strategic guidelines.
• Developing and nurturing long-lasting relationships with assigned clients, understanding needs and requirements, preparing customized solutions.
• Visit existing clients/stores to evaluate needs, train Sales Floor Staff and control POS materials.
• Acting as the main point of contact between clients and internal stakeholders, ensuring the successful implementation of projects.
• Reporting on accounts development, by tackling identified pain points, seizing new opportunities, and adapting sales forecasts accordingly.
• Identifying and sharing new business opportunities and negotiating contracts.
• Creating promotional plans for each client, being responsible for its implementation and evaluation.
• Analyzing the market and competitors.

What we're looking for

• 3-5 years of account management or sales experience with a track record of growing client relationships and revenue
• Strong relationship builder who understands client needs and develops tailored solutions
• Commercial thinker who can identify growth opportunities and make decisions based on profitability and strategy
• Fluent in Portuguese and English – essential to work with our PT market (other EU languages a plus)
• Hands-on and practical – comfortable visiting clients, training teams, and managing day-to-day relationships
• Results focused – organized, able to track performance, and adapt strategies to hit goal.
• Valid Driving License.

What we offer

• Pet-friendly office environment.
• Discounts on our products.
• Health insurance, including dental.
• 24 vacation days.
• A multicultural and international work environment.
• Company events that are actually enjoyable and build meaningful connections.
• Ownership, trust, and support from day one to grow your career.