Call Center Representative

Inbound Call Specialist – Moments Hospice BRICK NJ LOCATION

Schedule: Full-Time, In-Office (Monday–Friday, 9:00 AM to 5:30 PM)

Inbound Call Specialist to join our hospice care team. This in-office role focuses on handling incoming calls from patients and families with empathy and efficiency. You will be the friendly first point of contact, helping callers and ensuring urgent needs are addressed promptly

Responsibilities

• Answer and manage inbound calls related to hospice services, providing clear information and a caring touch.
• Escalate urgent needs or emergency situations immediately to the appropriate nurses or on-call staff.
• Listen to patient and family concerns, resolve issues when possible, and ensure they feel heard and supported.
• Assist with general inquiries about our hospice programs, admission process, or services, guiding callers patiently.
• Document call details and actions taken in our system, maintaining accurate records for the care team’s follow-up.

Qualifications

• Experience in a healthcare, medical office, call center, or customer service environment (hospice or home health experience is a plus).
• Excellent communication skills with a compassionate phone demeanor and professional etiquette.
• Ability to stay calm and patient when speaking with individuals who may be distressed or anxious.
• Strong problem-solving skills and the judgment to know when to resolve an issue or escalate it.
• Comfortable using basic computer and phone systems to log calls and information clearly.

Benefits

• Competitive salary
• Company car with fuel and insurance covered
• Comprehensive health, dental, and vision insurance
• Flexible scheduling options
• Generous PTO accruing immediately, plus additional sick leave
• 401(k) with company matching