Account Executive – CRM & Industry Solutions (Enterprise, New Business)

We’re looking for a high-impact Account Executive to drive new business for ServiceNow’s CRM and Industry Solutions portfolio across enterprise accounts in Mexico and the broader Latin America region. You’ll own the full sales cycle — from prospecting to close — positioning solutions that transform how organizations engage with their customers: Customer Service Management, Field Service Management, Sales, Logik CPQ (Configure, Price, Quote), Industry Solutions. Built on the ServiceNow AI Platform, these solutions create a single source of truth that lets enterprises run end-to-end processes on uniform, trusted information.

This role is based in Mexico City and supports enterprise customers in Mexico and other Latin American markets.

What you get to do in this role

• Own the end-to-end sales cycle — from prospecting to close — driving new-logo acquisition and expansion across enterprise accounts
• Develop and execute a strategic territory and account plan focused on pipeline generation and revenue growth
• Engage C-level and senior stakeholders to understand business priorities and position the value of CRM and Industry Solutions
• Partner with Solution Consultants, Customer Success, and Partners to design compelling, value-based solutions in complex enterprise environments
• Manage complex deal cycles involving multiple stakeholders and long sales processes
• Accurately forecast pipeline and revenue
• Champion diversity and belonging to contribute to an open and inclusive environment

 

To be successful in this role you have

• 7+ years of quota-carrying enterprise SaaS sales experience, with a strong track record of closing complex deals and consistently exceeding quota
• Experience selling to enterprise customers across multiple stakeholders, translating business needs into technology solutions
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — for example, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Strong communication, negotiation, and stakeholder-management skills
• Experience using CRM tools for pipeline management and forecasting
• Professional fluency in Spanish and English
• Background in CRM or Customer Experience platforms, and in industries such as Financial Services, Manufacturing, or Retail, preferred
• Travel required: 30–50% across the region

 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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