Business Analyst

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

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Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

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Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

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Translate business needs into clear and actionable technical requirements.

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Perform data validation and analysis using SQL .

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Work closely with development teams to ensure solution alignment with requirements.

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Support test planning, test case design, execution, and defect management.

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Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

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Support system implementation and post-go-live activities.

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Maintain regular communication with stakeholders on progress, risks, and deliverables.

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Provide user training, documentation, and onboarding support.

Requirements

Experience

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5+ years of Business Analyst experience in IT projects .

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Proven experience in requirement gathering and functional documentation.

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Experience in stakeholder management across business and technical teams.

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Hands-on experience in application testing and UAT coordination ( 3–5 years ).

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Experience in process analysis and business process improvement ( 3–5 years ).

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Working knowledge of SQL ( 2–3 years ).

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Experience working in Agile or SDLC environments ( 3–5 years ).

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Familiarity with tools like Jira and Confluence ( 2–3 years ).

Nice to Have

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Exposure to CRM platforms, preferably Pega (workflow/case management).

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Experience in banking or insurance domain .

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Involvement in digital transformation or system modernization projects .

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Experience supporting user training and change management activities.