L3 Production Support Engineer (Java, SQL, Linux)

Job Mode: Full-time

Work Mode: Hybrid position to work 4 days per month at the client's office in Mexico City or GDL

ID: 19966

Essential Skills

Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part.

Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)

Mid- to- Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.

Good exposure using AI models in support function.

Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers.

Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc)

Mid- to- Advanced Unix and scripting (shell/perl.. etc)

Good hands-on in understanding and making changes in shell/perl scripts

Having good experience in job scheduler monitoring tools (Autosys, procmon, crontab.. etc)

Advanced hands on experience IDE’s like Eclipse, NetBeans.

Mid – to Advanced experience on using Git, Jenkins and other repo/deployable

Having mid to advanced experience in Support model (L2+/L3)

Good exposure to production tooling (ticking/monitoring) like Jira, ServiceNow and processes (familiar with Incident/problem) and change mgnt

Good experience in making the code (Java, Unix, DB) changes in production and able to run

Certifications: AWS certifications (preferred)

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in L3 support or similar roles.
• Strong proficiency in JAVA programming and application support.
• Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.
• Proficiency with Linux-based operating system, commands, and utilities.
• Strong ability to debug application issues to identify the underlying root cause
• Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams.

Preferred

• Experience with cloud platforms (AWS).
• Familiarity with CI/CD pipelines and DevOps practices.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.