Solutions Architect, APAC

WHO WE ARE

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

ABOUT THE TEAM

The Field Engineering team is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring they maximize value from our multimodal foundation models and products.

The Solutions team, part of Field Engineering, is focused on enabling high-impact and strategic customers. They collaborate closely to resolve technical challenges, provide deep expertise, and co-build innovative video AI applications that highlight the transformative advantages of our platform.

ABOUT THE ROLE

Twelve Labs is at the forefront of video AI technology, transforming how businesses understand and utilize their video data by leveraging our multimodal video foundation models. As a Senior Solutions Architect, you will play a crucial role in bridging the gap between our cutting-edge technology and its application in real-world use cases for our APAC clients. Your technical expertise, customer-centric approach, and ability to design tailored solutions will be pivotal in helping our clients unlock the full potential of our AI models.

IN THIS ROLE, YOU WILL

• Partner with enterprise customers to understand business goals and technical requirements, translating them into scalable video AI architectures.
• Own technical relationships from discovery through production deployment, ensuring successful integrations and adoption.
• Design and deliver impactful POCs and reference architectures demonstrating the value of multimodal foundation models.
• Provide architectural guidance on API integrations across cloud-native and enterprise environments.
• Serve as the primary technical point of contact for architecture, performance, and security discussions.
• Collaborate with Sales, Product, and Engineering to relay customer feedback and influence roadmap priorities.
• Deliver technical demos, workshops, and enablement sessions across the APAC region.

YOU MAY BE A GOOD FIT IF YOU HAVE

• 7+ years of experience in a technical customer-facing role such as Solutions Architect or Solutions Engineer.
• Strong experience designing and deploying enterprise solutions in cloud environments (AWS, Azure, or GCP).
• Hands-on experience with Python, REST APIs, and modern application architectures.
• Experience working with LLMs, multimodal AI systems, embeddings, or video-centric workloads; familiarity with video workflows, media asset management (MAM), or content pipelines is a strong plus.
• A track record of leading customer implementations from kickoff through production launch, building trusted technical relationships with both engineering teams and executive stakeholders.
• Strong communication skills with the ability to translate complex technical concepts into business value.
• Ability to thrive in fast-paced, high-growth environments and manage multiple strategic engagements simultaneously.
• Willingness to travel across the APAC region to meet with clients, attend industry events, and deliver technical workshops.

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a passionate technologist, a creative problem solver, and a team player who enjoys working at the cutting edge of AI, we would love to hear from you.

BENEFITS AND PERKS

• Growth & Tools
• 글로벌 B2B 고객과 함께 성장하는 Global Team
• 자율성과 협업을 모두 갖춘 하이브리드 근무
• 최신 맥북 및 70만 원 상당 재택근무 장비 지원, 3년 주기로 최신 장비 교체
• Tokens never sleep - Tech 직군 LLM 토큰 무제한 지원
• 강의, 컨퍼런스, 멤버십 등에 사용 가능한 연 140만원 상당 자기개발비 지원
• 영어 교육 프로그램 및 글로벌 버디 프로그램 운영
• 야간 및 주말 출퇴근 택시비 지원
• Meal & Snack
• 식비·교통비 등 자유롭게 사용할 수 있는 연 720만원 상당 법인카드 제공
• 사무실 내 스낵바 운영 (간식, 커피, 제철 과일 등)
• 사무실 근무 시, 오후 7시 이후 저녁 식대 제공
• Wellness & Family
• 연 1회 본인 및 가족 1인의 건강검진 제공
• 단체보험 가입 (상해보험/치아보험/가족 상해보험 중 택 1)
• 독감 예방접종비 지원
• 연말 2주간 유급 Holiday Break 운영