Product Manager III, Merchant Operations

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Product Manager III to join our Merchant Operations team with a clear mission: automate as much operational friction as possible to deliver the fastest, best experience for merchants across the globe. Every manual step a merchant has to take is a problem waiting to be solved — and you'll be the one solving it.

You will own the team's product direction and strategy, identifying where automation, intelligence, and great design can remove toil from merchant workflows and replace it with speed and clarity. This dynamic position requires frequent collaboration with customers, internal teams, and cross-functional stakeholders to shape priorities and build the roadmap. You'll need to be productive and adaptable in the face of evolving business priorities, and take responsibility and ownership in turning merchant pain points into seamless, automated experiences.

If you get energized by eliminating friction and are ready to make a huge impact on an international scale, then this is the position for you!

What you'll be doing

• Crafting feature and scope definitions that balance customer, business, and implementation perspectives
• Gathering insights from our existing merchant base, internal stakeholders, and market trends to help shape product direction for merchant operations workflows
• Creating easily understood product delivery plans and requirements in collaboration with technical and design team members
• Driving implementation and execution of the team's roadmap focused on merchant operational efficiency and scalability
• Contributing and evaluating new product concepts for consideration in future roadmap plans
• Collaborating with Go-to-Market teams to coordinate successful product launches
• Defining and reporting on product success metrics tied to merchant operational outcomes
• Building trusted relationships with stakeholders, both internally and externally
• Becoming the Product SME for the merchant operations product offerings you own
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role

What you need to bring

Successful candidates must have a proven product management track record in SaaS products at scale.

• Bachelor's degree
• 6+ years of experience in product management, ideally within ecommerce, retail operations, and/or SaaS products
• Demonstrated expertise in leading cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment
• Excellent communication and leadership skills, capable of articulating complex concepts to a diverse audience, including senior leadership, technical teams, and non-technical stakeholders
• A deep passion for enhancing user experiences through technology, with a customer-centric approach to solving problems and delivering value
• A collaborative mindset, with the ability to forge strong relationships across the organization, influence without authority, and lead teams toward shared goals and successful outcomes
• Expertise in product management and Agile/Scrum product development life cycles, as well as building and delivering high-quality software on time
• A solid understanding of setting, measuring, and improving product success metrics
• Familiarity working in parallel with multiple squads across different time-zones
• Ability to lead client discovery, solutioning, and alignment conversations
• Understanding of product strategy development and roadmapping tools
• Comfortable using AI tools as a force multiplier in your daily work — writing, research, analysis, prototyping, and beyond
• A builder's mindset: you'd rather ship a rough prototype than write a requirements doc about one

What you need to bring

• MBA
• Understanding of merchant operational workflows including inventory management, order management, reporting, and back-office processes
• Experience with products that support multi-location retail operations
• Retail and eCommerce industry experience
• Familiarity with operational analytics and merchant lifecycle management
• Personal or side projects that demonstrate hands-on building with AI tools (LLMs, agents, automation)
• A GitHub account with something in it — we love PMs who can get their hands dirty
• Experience shipping AI-powered features: smart suggestions, workflow automation, anomaly detection, or similar

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and let's have a chat!

What's in it for you

Come live the Lightspeed experience...

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that's creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended Healthcare benefits
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day

#LI-AL2

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $140-150k Base. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WHERE TO FROM HERE?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

WHO WE ARE

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.