Customer Satisfaction Analyst

The Customer Satisfaction Analyst is responsible for gathering, sorting, retrieving and organizing information of a sales representative’s performance assigned to them during a given month by analyzing and interpreting data obtained regarding customer satisfaction.

Responsibilities

• Responsible in handling customer service e-mails from the website
• Checks order issues from time to time ensuring that satisfactory resolution have been given or will be given by the ISR to his/her customer for pending or current CIF's
• Keep track of current orders, rotation bins of ISR’s, order issues
• Assign orders to sales reps, update order status or details
• Perform duties assigned by their superior from time to time.
• Candidate must have completed at least her 2nd term in college.
• Good English oral and written communication skills
• Keen to details and results-oriented
• Proficient in using Microsoft Office Applications
• Fast worker, web savvy
• Typing speed of at least 35wpm

Compensation & Benefits

• Above the market Base Pay + Php 2,500.00 Transportation allowance + Attendance Bonus
• Bonus tied to productivity + Night Shift Differential
• Unused vacation leaves can be en-cashed up to a maximum of 10 leaves a year, tax-free.
• Free meals, flowing sodas + coffee
• HMO (including up to 2 dependents) with ceiling limit of Php 250,000/illness/person/year upon hiring.
• Life insurance and other benefits provided upon hiring.