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Forward Deployed Engineer

Clera · San Francisco, United States, US · 10 days ago

ABOUT THE ROLE

We are looking for a Forward Deployed Engineer to be an early non-founder hire, owning every customer relationship and building the playbook for scaling from an early customer base to thousands. We seek a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks.

WHAT YOU'LL DO

  • Coach AI agents on product positioning, buyer personas, and pricing conversations
  • Serve as the voice of the customer, identifying common requests and patterns in customer interactions to inform product development
  • Own customer relationships end-to-end, from onboarding through ensuring success and optimizing their experience
  • Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale
  • Work directly with the CTO to translate customer feedback into shipped product features

WHAT WE'RE LOOKING FOR

  • Technical aptitude with ability to understand and explain complex product capabilities
  • Strong customer empathy and communication skills
  • Comfort with process automation and workflow design
  • Ability to identify patterns and drive systematic improvements
  • Collaborative mindset to work across engineering and customer-facing teams

Headquarters

San Francisco, United States

Work Location

on-site

Job Category

Not specified

Application Deadline

Not specified

Job Type

full-time

Experience Level

Not specified

Application Method

Apply via Website

Salary

Not specified

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