Medical Assistant

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

As an Operator at Neko Health, you’ll be the welcoming face of our clinics and a key contributor to our preventive care model. You will guide members through their visit, perform high‑quality clinical assessments, and help maintain an exceptional, seamless member experience. This role blends clinical skill, hospitality, precision, and teamwork and is ideal for individuals energized by patient interaction and excited about innovative health technology.

What You’ll Deliver in the First 6–12 Months

• Create a warm, calm, and professional clinic experience by welcoming, assisting, and guiding members throughout their visit — ensuring every interaction reflects a member‑first mindset. (Member First, Always)
• Perform accurate, high‑quality clinical assessments including vital signs, grip strength, eye pressure, ECGs, point‑of‑care tests, and phlebotomy, following established standards and protocols. (Impact Not Performance)
• Maintain exam rooms and uphold infection‑control standards to ensure a safe, clean, and efficient clinical environment at all times. (Human After All)
• Document assessments accurately and update patient records with precision, supporting continuity of care across the clinical team. (One Team, One Body)
• Contribute to continuous improvements by working closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales. (Chase 10X, Not 10%)

Minimum Qualifications

• 1+ years of experience in a healthcare or hospitality setting.
• Active Basic Life Support (BLS) certification, required.
• Strong customer‑service orientation with a compassionate, patient‑first mindset.
• High attention to detail and comfort working with new technology.

Preferred

• Certified Medical Assistant (CMA) and/or Phlebotomy certification, preferred.

How We Support You

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.