Operations Specialist - Further

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ABOUT FURTHER

Further is the leading AI-powered Revenue Solutions platform built for Sales & Marketing teams at senior living and healthcare organizations. Our next-gen suite of end-to-end digital engagement and AI sales and marketing assistants enrich the buying experience for prospects while automating key tasks for operational teams, ultimately boosting net operating income for partners. Our unique blend of cutting-edge technology and deep industry expertise has made us the most widely adopted AI toolset in the market, delivering more than $2.8 billion in revenue for our 6,000 partners.

THE ROLE

Weʼre looking for a mid-level Operations Specialist to help own and scale the internal systems and processes that keep Further running smoothly. This is a hands-on role with real ownership across tools, workflows, and compliance related operations.

Youʼll quickly take responsibility for key systems (including Jira Service Management, Rippling, and reporting tools), support compliance readiness, and drive process improvements that reduce friction as the business grows. Youʼll work cross-functionally to ensure operational requests are handled efficiently and systems scale with the company.

At Further, Radical Ownership is one of our core cultural pillars and the way we win together—taking accountability, moving with urgency, and delivering results. This role is ideal for someone with prior operations, systems, or technical support experience whoʼs ready for broader ownership in a fast-growing SaaS environment.

This is a 4 days/week, in-office role at our Pencilworks office in Brooklyn, New York.

WHAT YOUʼLL OWN

• Own and manage Jira Service Management workflows across all functions including ticket intake, prioritization, SLAs, and documentation.
• Support and maintain internal systems such as Rippling, Metabase, and Snowflake, ensuring reliability, access accuracy, and scalability.
• Independently build and maintain SQL-based reporting to support internal teams and leadership.
• Identify, design, and implement process improvements and automations to reduce manual work and operational friction.
• Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation.
• Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.
• Create and maintain clear SOPs and documentation for owned systems and workflows.
• Communicate progress, risks, and recommendations clearly to stakeholders.

WHAT YOUʼLL BRING

• 3 5+ years of experience in operations, systems, IT operations, technical support, or a related role.
• Experience owning internal tools or workflows (not just supporting them).
• Working knowledge of SQL and comfort querying data for reporting and analysis.
• Familiarity with SaaS tools, access management, and system integrations.
• Strong problem-solving skills and comfort operating in ambiguous environments.
• Ability to take ownership, prioritize effectively, and follow through independently.
• Clear communicator who enjoys partnering cross-functionally and documenting processes.

BONUS POINTS

• Experience with Jira Service Management, Rippling, Metabase, or similar tools.
• Exposure to compliance frameworks such as SOC 2, HIPAA, or audit processes.
• Experience working in a fast-growing SaaS or startup environment.
• Experience with automation, scripting, or systems integrations.

FURTHERʼS CULTURAL PILLARS

We value continuous growth

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If youʼre excited about a role but your past experience doesnʼt align perfectly with every bullet point listed in the job description, we still encourage you to apply. If youʼre a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Further is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Further considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Further is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Further is committed to providing competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the roleʼs scope and complexity, and the candidateʼs experience and expertise.